Good Customer Service

A few weeks ago while trying to save money we switched from our usual Electrasol power dishwasher gel pacs to trying Palmolive eco+ dishwasher soap (lavender scent) I immediately noticed a difference in my dishes (and not in a good way). Food was stuck on the dishes even when I mostly prewash, a white film coated all the dishes and really stuck on the plates and glasses, so much so that I had to rewash after I washed. The only thing that seemed clean at all was the silverware. I started to think my dishwasher was breaking but decided to get my regular Electrasol. It really helped that Smith's my grocery store had given me a coupon for a free box too! Anyway the difference is amazing, Electrasol is by far the best dishwasher soap on the market. So I was not happy about having wasted my money and a lot of time on the Palmolive. I love my Palmolive regular dish soap, so it was surprising to me that this product A. made it to the market, and B had Palmolive's name on the bottle, they aren't exactly known for bad products. I don't generally write letter to companies to tell them when their products suck but I decided to in this case, because I really felt they should know how bad of a product it it. I felt alot of people especially those maybe choosing greener products would be feeling bad for buying it. The company impressed me. I had a reply email within 24 hours but only really saying "Thank you for your comment blah blah blah, your email warranted a response by mail" Today I received a letter from them apologizing for me feeling the way I did, talking about their product testing and then enclosed a check for the amount of my dishwasher soap (which I did not ask for) as well as a stack of coupons for other products. I will continue to buy Colgate/Palmolive products (dishwasher soap aside) and really appreciate the customer service!